Newaya offers a 14-day warranty (from time of receipt) on any device issues that we did not describe clearly. There are no returns on repair stock if you've done any work to a device whatsoever. We guarantee that our device's ESNs will stay clean forever, and we will exchange a bad ESN phone at any point if a device was sold as clean.
We resolve disputes with either a full return/refund or a keep/partial-refund. We'll provide a free domestic return shipping label for devices you need to return, and we'll work with you on a reasonable partial refund amount for devices you're willing to keep.